Refund policy



Ampih Returns Policy

At Ampih, we craft natural incense with care and intention. If you need to return an item, please read the policy below.

Returns

You may return incense products within 30 days of receiving your order provided that:

  • The incense is unused
  • The incense is unopened
  • The packaging is undamaged and in its original condition
  • Proof of purchase is provided

For hygiene, safety, and quality reasons, incense that has been opened or used cannot be returned.

Non-Returnable Items

The following items are not eligible for return:

  •  Opened, used, or tampered incense
  •  Items returned in a damaged or incomplete condition
  •  Sale or promotional items (unless faulty)

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of the item and packaging.

If approved, we will offer:

  • A replacement, or
  • A full refund, including return postage where applicable

Refunds

Approved refunds will be issued to the original payment method

Please allow 5–10 working days for refunds to appear in your account

Original shipping costs are non-refundable unless the item is faulty

Return Shipping

Customers are responsible for return postage unless the item is faulty or incorrect

We recommend using a tracked service, as Ampih cannot be responsible for items lost in transit

How to Start a Return

Please email support@ampih.com with:

  • Your order number
  • Reason for return
  • Photos (if damaged or faulty)

We will guide you through the return process.

Your Rights

This policy does not affect your statutory rights under UK consumer law.